Care That Adapts, Connects, and Truly Supports
About Access Personal Support
Compassionate Care Professional Support
Access Personal Support (APS), offers compassionate, professional nursing and personal support services tailored to each client’s needs. Whether you’re a senior, or recovering from injury or surgery, or require any level of support, our team provides meaningful, high-quality care.
APS provides services for Hospitals, Retirement Homes, Long-Term Care Facilities, Motor Vehicle Accident (MVA) claims, Veterans Affairs and various establishments that require staffing solutions.
We possess 80+ years of experience collectively in delivering expert support for respite, recovery, and unique circumstances that demand specialized skills. We work closely with hospital and community treatment teams to create an appropriate plan of care addressing the client’s needs. We then ensure that services are delivered seamlessly, effectively, and with accountability, using a client-focused approach.
Our Leadership Team
Melissa and Julie lead a highly dedicated management team, delivering strategic oversight, expert consultation and guidance across all operations. Their collaborative leadership drives a culture of accountability and integrity, which ensures APS services remain client-focused, cost-effective, and aligned with the highest standards of care. Under their direction, the front-line and management team operates with reliability and a strong commitment to achieving consistent and successful outcomes.
Melissa Adams
Managing Partner
Melissa Adams possesses over 35 years of comprehensive healthcare experience across diverse clinical, community, and organizational settings. Throughout her career, she has held both front-line and management roles, consistently demonstrating professionalism, empathy, and leadership while supporting individuals, families, and healthcare teams.
As Managing Partner at APS, Melissa has played a pivotal role in shaping strategic initiatives, optimizing internal operations, cultivating key external partnerships, and driving service excellence while advancing the organization’s mission and expanding its impact. Through her leadership, team members feel empowered, and clients consistently feel valued, supported, and understood.
Julie Higgins
Senior Manager
Julie Higgins possesses over 20 years of experience in the healthcare sector, both as a front-line worker and in supervisory roles. Over the past six years, she has focused her caseload on private care and the motor vehicle accident (MVA) industry. Her deep knowledge and hands-on leadership ensure the consistent delivery of high-quality care. She takes a values-driven approach to every situation, guided by core principles and a strong commitment to fostering a positive company culture. Julie promotes collaboration, accountability, and a person-centred approach among her managers and field staff.
Our Mission
Access Personal Support is committed to providing exceptional person-centered care that promotes dignity, independence, and well-being. We believe that every individual deserves to be treated with respect and compassion. We strive to make a meaningful difference in the lives of those we support, while recognizing each client’s unique needs and level of independence.
Our Vision
To be established as a leader in client and caregiver-focused support by generating a specialized team with a requisite breadth of educational focus and experience in the industry we serve.
Core Values
Service Excellence
We strive for an unparalleled level of service, standards of care, and professionalism.
Promote Independence
We support clients in achieving the maximum level of independence and quality of life.
Respect
We honour uniqueness and diversity by respecting a client's age, gender, sexuality, religious beliefs and/or cultural background.
Teamwork
We work collaboratively to provide the highest level of care and value the contributions and input offered by clients, family members and treating professionals.
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How we work
1. Initial Consultation
We begin with a thorough discussion to understand your emerging needs, collecting all pertinent details. Whether you require short-term assistance or long-term support.
2. Develop an Effective Plan
Every client is unique. In collaboration with families, treatment teams, and referral partners, we develop personalized care plans tailored to each individual’s specific needs.
3. Establish Appropriate Support
Finding the right match for your loved one is our top priority. We thoughtfully consider each caregiver’s experience, skill set, personality, language, and cultural background to ensure the best possible fit.