Privacy Policy

Access Personal Support Ltd. is committed to protecting the personal health information (PHI) of every individual we serve. As a provider of home healthcare and support services, we follow the guidelines set out in Ontario’s Personal Health Information Protection Act, 2004 (PHIPA) to ensure that all personal data is handled with care, confidentiality, and respect.

Consent

We collect, use, and disclose PHI only with your express or implied consent, unless otherwise permitted or required by law. You may withhold or withdraw your consent at any time, subject to legal or contractual restrictions.

Collection of Personal Health Information

PHI is collected directly from you or your authorized representative and may include your name, contact details, date of birth, health history, treatment records, or other relevant information. With consent or legal permission, we may also collect necessary information from healthcare providers, insurers, or legal representatives.

We only collect what is needed to deliver safe, appropriate, and high-quality care.

Use and Disclosure

Your personal health information may be used or disclosed for purposes such as:

Delivering and coordinating care
Communicating with your healthcare providers
Receiving payment from insurers or third-party funders
Managing internal operations
Quality improvement and risk management
Fulfilling legal or regulatory obligations
Conducting authorized research or reporting (with appropriate safeguards)

We will never sell your data or share it without your consent unless required by law.

Safeguarding Your Information

Access Personal Support Ltd. uses physical, administrative, and electronic safeguards to protect your PHI from theft, loss, or unauthorized access. In the event of a data breach, affected individuals will be notified in accordance with applicable legislation.

Access and Correction

You have the right to access your personal health records and request corrections if you believe there is an error. Requests must be submitted in writing to our Privacy Officer.